![]() ![]() The transfer of claims from Toka Tū Ake EQC to insurers created double-handling because private insurers then had to commission their own technical reports and assessments and often homeowners commissioned their own reports, meaning multiple expert reports were often attached to a single property.The scale of the event challenged Toka Tū Ake EQC to have the resources and processes in place to complete this work quickly and accurately so progress on transferring over caps was often slow. Private insurers could only begin repair work or settlement negotiations once Toka Tū Ake EQC had transferred a claim to them.Some repairable commercial buildings were acquired and demolished on government orders due to safety concerns of buildings around them, without reference to how this would impact on the building owners’ and occupiers’ insurance.This affected who could get in and what work they could do. ![]()
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